Terms and conditions

1. About these terms

BibSnap is a marketplace for event photography. Photographers and event organisers (“studios”) upload photographs from an event and set a price. Attendees search by bib number and buy the photographs they appear in. Section 2 applies to studios, section 3 to buyers, and sections 4 onwards to everyone.

2. Studios selling on BibSnap

• You keep your copyright. You grant BibSnap a non-exclusive licence to store your photographs, to create watermarked previews and thumbnails, to display those previews publicly, and to deliver the full-resolution files to buyers on your behalf.
• You confirm you may sell them. You are responsible for having the rights and the permissions needed to photograph the event and to sell the images, including any accreditation the organiser requires.
• You set the price. BibSnap charges a platform fee per photograph sold. Your fee terms, and whether the fee is absorbed by you or added to what the buyer pays, are shown in your dashboard.
• BibSnap collects the money as merchant. Sales are credited to your balance on our ledger. Smaller settlements are sent automatically as soon as a sale clears, without anyone reviewing them. Larger payouts, and any you request yourself, are reviewed by a person first. Either way the money goes to the mobile money account you nominate, and we ask your payment provider to confirm the registered account-holder's name before it does.
• Takedowns. If someone photographed at an event asks us to remove an image, they write to support and a person handles it — there is no automatic removal. You hold the copyright, so we withdraw the photograph from sale and tell you why rather than deciding for you.
• Automated bib reading. An unwatermarked copy of every photograph you upload is sent to Google's Generative AI service to read the numbers in it, so attendees can find themselves. Recognition is imperfect, and you can correct or add bib numbers yourself.
• Removal requests come to you. Where face matching is on, somebody in your photographs can ask to be taken out of it, and the request appears in your event for you or an administrator to decide. They send a photo of themselves so you can check they are the person in the pictures; it is deleted when you decide, and it stays there until you do. Nothing chases you. Decide these promptly — they are the only control the person has.
• Your buyers' details. Everyone in your organisation, members included, can see the phone number and email address of every buyer at your events. They are the buyers' personal data and are there so you can support an order, not so you can build a mailing list.
• Branding what you sell. You may add your logo to the full-size photographs buyers download from your event. It does not appear on previews or thumbnails, which keep the BibSnap mark. Turning it on confirms two things: that you hold the rights to brand these photographs — on an event other photographers post to, the images are theirs and your agreement with them has to cover it — and that the logo is yours to use. Changing or removing it affects only sales made afterwards; buyers keep the version they paid for.
• Face matching. Off unless you turn it on. It reads a face template from every face in your event's photographs, so that an attendee can find themselves with a selfie when their number was unreadable, and so that entrants on a start list you upload can be told about photographs their number was missing from. Templates belong to that one event: they are not shared between events and never used to work out who a stranger is. By turning it on you confirm that your own terms with your attendees allow it, because you hold that relationship and we do not. Turning it off deletes every template and every match it produced; the photographs are untouched. Nothing else expires them, so an event left published keeps them.

3. Buying photographs

• What you get. Payment buys you the full-resolution files for the photographs you selected, without the BibSnap watermark that covers the previews, and a personal licence to use them: printing them, keeping them, and posting them on your own social media.
• The organiser's logo. Some events add their own logo to the photographs they sell — a small mark in one corner, at a size and strength the organiser chooses. Where an event does this you are told before you pay, and the file you download carries it. It is the organiser's branding of their own event, not a watermark: nothing is obscured and the resolution is unchanged. What you buy is fixed at the moment you pay, so an organiser who later changes or removes their logo does not change the files you already bought.
• What you may not do. You may not resell the photographs, license them onward, or use them to advertise a business without the studio's written permission. Copyright stays with the photographer.
• Delivery. After payment you receive a download link, shown on screen and sent by SMS, and by email if you gave an address. The link expires and allows a limited number of downloads, both shown on the download page. Save your files once you have them.
• Your receipt page is public. Anyone holding your order reference can open it and see the email address the link was sent to and thumbnails of what you bought. The reference is long and not guessable, and the page does not expire, so that a receipt still works months later. Treat the link as private.
• Buying for someone else. You may send the link to a different number. Whoever holds the link can download the files, so treat it as private.
• Payment. Payments are taken by mobile money through our payment provider. You approve the charge on your handset. Nothing is charged if you do not approve it.
• Refunds. Digital files cannot be returned once downloaded. If you were charged and did not receive your photographs, or the wrong person's photographs were delivered, contact us with your reference and we will refund you.
• Finding the right photographs. Bib numbers are read automatically and can be misread. Check the previews are of you before paying, since that is what the watermarked previews are for.

4. Privacy

Buying does not create an account, but it does leave a record. What we keep, who else receives it, how long it lasts and where in the world it sits are set out in full in the privacy notice, which is part of these terms. The short version: we keep the number that paid, the number or address the link went to, and the order; the studio selling to you sees your contact details; photographs are stored and processed outside Zambia; and we do not sell personal data or run any advertising or analytics tracking.

If you appear in a photograph and want it removed, or you want your face data removed from an event, the privacy notice says how and who decides.

5. Availability and liability

We work to keep BibSnap available, particularly on event days, but we do not guarantee uninterrupted service. Where the law allows us to limit our liability, our total liability to you is limited to the amount you paid for the order concerned. Nothing here removes rights you have under Zambian consumer law.

6. Changes and contact

We may update these terms, and this page is always the current version. We record when you accepted them but not which wording you saw, so the date above is the only marker of what changed and when. Material changes will be notified to studios. Questions, takedown requests and refund requests: support@usezuhile.com.